We realise it’s not a welcome surprise to find out on arrival that your bag is missing from the baggage belt. Let us tell you what you can do to solve it.
Report lost baggage
Can’t find your bag after arriving? Always report this as quickly as possible. We advise you to save your baggage tag until you have received all your belongings.
If you’re still at the airport, go to the baggage desk in the luggage area to register your lost bag. You’ll receive a so-called Property Irregularity Report (PIR) with a file reference number. With this number, you can keep track of the status of your declaration. Once your baggage has been located, we’ll contact you to arrange delivery.
Fortunately, in 90% of the cases, we’re able to locate your baggage within 3 days!
Reporting missing baggage online
For most destinations, you can report your lost baggage online within 2 days after arrival.
Note that you currently cannot report your missing baggage online if you’re arriving at: Aalborg, Aberdeen, Bangalore, Belfast, Belgrade, Billund, Birmingham, Bristol, Budapest, Cardiff, Copenhagen, Cork, Damman, Delhi, Dublin, Dubrovnik, Edinburgh, Genua, Glasgow, Graz, Guayaquil, Hong Kong, Humberside, Inverness, Kiev, Leeds Bradford, Liberia, Lima, London City, London Heathrow, Manchester, Moscow, Mumbai, Naples, Newcastle, Norwich, Osaka, Port of Spain, Poznan, Quito, Rome, Saint Petersburg, San Jose, Seoul, Southampton, Split, Taipei, Teesside, Tel Aviv, Tokyo, Vaxjo, Verona, and Zurich. If you’re arriving at 1 of these destinations, please go to the baggage desk at the airport to report your missing bag.
Tracking lost baggage
Already reported your missing baggage? Starting from 3 days after your declaration, you can check the status in the baggage tracking system using your last name and the file reference number.
In the rare case we haven’t located your bag within 21 days, please contact the KLM Customer Contact Centre. We’ll discuss the next steps with you, such as submitting a claim.